How to make a warranty claim
If you consider you have a fault that is covered under our warranty, you must contact us in the first instance. 0844 879 7265 is our telephone number or email Sales@morecambeandwize.com
Getting your campervan repaired
You will need to take your vehicle to a repairer. We have a list of suggested VW Specialists across the country who we feel will be able to conduct the works proficiently. If you are not in a suitable distance to these specialists, then we will agree with you a suitable local alternative.
Take your vehicle to the repairer and give them your permission to investigate the fault and find the cause of the failure. The garage should then telephone us to discuss their findings. They must not carry out repairs until we give them permission to do so.
You must authorise any dismantling of Component(s) for inspection and you will be responsible for the costs incurred if the claim in not covered under warranty. We will only pay for dismantling costs as part of a valid claim.
Assessing your claim
We may require an independent opinion of your claim. We reserve the right to use an independent consulting engineer to inspect your vehicle, the failed components and service history before we authorise a claim.
Whilst we make every effort to ensure this happens with the least delay and inconvenience to you, we and the insurer shall not be liable for any losses you incur through any delay.
Labour and parts costs
Labour times that can be claimed under this warranty must be authorised by Morecambe and Wize prior to commencement of a claim. These times will be based on a competent VW UK Specialist. Not exceeding £35 per hour. We may ask the repairer to use guaranteed exchange units or factor parts in repairing your vehicle. Any costs we agree will be based on the prices for these parts. If you do not use a nominated repairer, you may have to pay for the repairs yourself and then reclaim the costs.
Compensation and costs
This Warranty is a contract of compensation which means that if repairs to your vehicle result in the condition of your vehicle being better than immediately prior to the breakdown or fault, you will be asked to pay a contribution towards the costs. Not all of the costs of the repair will always be covered by this warranty. Additional repair costs and those not covered by this insurance must be paid for by you.
Wherever possible, we will pay the repairer directly, up to the amount authorsied ( excluding any excess ). You must make arrangements to cover any costs not covered by the warranty. If you are VAT registered, we will not pay the VAT element of your claim.